Changelog

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Post Webhooks

• Post-session webhook now supports three lifecycle events — session.ended, call.ended, and session.finalized — selectable per agent.
• session.finalized fires once every expected step (conversation end + call end, where applicable) has completed, and merges the data from earlier events into one body so receivers only need to handle one callback.
• Webhook settings UI gains a multi-select with per-event tooltips describing the trigger and payload fields.
• New API reference at Post Webhooks covers configuration, payload schemas, delivery semantics, and an end-to-end receiver example.

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Legacy API keys deprecated — sunset 2026-05-10

• Legacy project-scoped API keys (sk_ and buzz_live_ prefixes) and the x-api-key header are deprecated and stop working on 2026-05-10.
• The old /knowledgebases/* route is deprecated; use /v1/projects/:projectId/knowledgebases/*.
• All external integrations should migrate to a Developer Key (dk_ prefix) authenticated as Authorization: Bearer dk_.... Developer Keys can be created in Developer Keys from your account menu.
• See the Legacy API Key migration guide for step-by-step instructions.

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Number Pool management

• Released unified Number Pool management for shared inbound and outbound operations.
• Expanded workflow automation coverage so phone operations can be orchestrated in more scenarios.

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Admin usage dashboard refinement

• Refactored admin and usage views for clearer cost and credit tracking in daily operations.

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Inbound reliability hardening

• Fixed anonymous caller-ID mapping and hardened inbound configuration deletion flows.

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Session lifecycle controls

• Added session termination API and configurable auto-termination controls for voice sessions.
• Introduced Agent Memory to improve continuity across repeated customer interactions.

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Outbound workflow expansion

• Expanded in-app outbound call workflows and improved end-call messaging behavior.

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Call flow stability fixes

• Fixed duplicate transfer triggers, early inbound termination handling, and timeout-related failures.

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Access control and governance

• Launched three-tier RBAC (Admin, Manager, Viewer).
• Integrated call logs directly into session history and added richer post-session data extraction.

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Session and voice UI refactor

• Refactored session history, voice settings, and agent editor UI for higher operational clarity.

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Call status consistency fixes

• Fixed hang-up edge cases and improved call status consistency and session close reliability.

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Outbound calling in app

• Released app-level outbound calling with event-driven sequencing for continuous dialing operations.
• Upgraded call logs and session history with audio playback and collaboration-focused review flows.

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Integration and variable UI updates

• Refactored integrations and variable-management UI for better support-team usability.

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Recording and history fixes

• Fixed recording timing, duplicate outbound number handling, and session history loading issues.

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Real-time phone agent launch

• Launched real-time phone agent operations with a dedicated live call interface.
• Refactored execution modes and before-start initialization for more predictable call behavior.

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Pathway editor refactor

• Reworked pathway editor and navigation UI, including tabbed flows and a collapsible sidebar.

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Preview and connection fixes

• Fixed duplicate voice call connections, session ID edge cases, and preview-call stability issues.

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Speech and SIP expansion

• Expanded speech configuration coverage and improved multilingual handling for phone scenarios.
• Enhanced SIP trunking and session controls with stronger retry, validation, and routing behavior.

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Operations visibility updates

• Improved session history and phone preview UX with timeline-oriented visibility for operations teams.

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Session reliability fixes

• Fixed session serialization errors, empty knowledge-base failures, and SIP timeout interruption issues.

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Core telephony foundations

• Delivered core end-call, end-session, and transfer capabilities for phone-agent workflows.
• Added call log services and recording support to improve QA and support-team traceability.

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Core product UI refactor

• Refactored core operation screens and shared UI components for better day-to-day usability.

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Core stability fixes

• Fixed duplicate session creation, first-message latency, and preview/transcription interaction issues.