Number Pool management
- Released unified Number Pool management for shared inbound and outbound operations.
- Expanded workflow automation coverage so phone operations can be orchestrated in more scenarios.
Admin usage dashboard refinement
- Refactored admin and usage views for clearer cost and credit tracking in daily operations.
Inbound reliability hardening
- Fixed anonymous caller-ID mapping and hardened inbound configuration deletion flows.
Session lifecycle controls
- Added session termination API and configurable auto-termination controls for voice sessions.
- Introduced Agent Memory to improve continuity across repeated customer interactions.
Outbound workflow expansion
- Expanded in-app outbound call workflows and improved end-call messaging behavior.
Call flow stability fixes
- Fixed duplicate transfer triggers, early inbound termination handling, and timeout-related failures.
Access control and governance
- Launched three-tier RBAC (Admin, Manager, Viewer).
- Integrated call logs directly into session history and added richer post-session data extraction.
Session and voice UI refactor
- Refactored session history, voice settings, and agent editor UI for higher operational clarity.
Call status consistency fixes
- Fixed hang-up edge cases and improved call status consistency and session close reliability.
Outbound calling in app
- Released app-level outbound calling with event-driven sequencing for continuous dialing operations.
- Upgraded call logs and session history with audio playback and collaboration-focused review flows.
Integration and variable UI updates
- Refactored integrations and variable-management UI for better support-team usability.
Recording and history fixes
- Fixed recording timing, duplicate outbound number handling, and session history loading issues.
Real-time phone agent launch
- Launched real-time phone agent operations with a dedicated live call interface.
- Refactored execution modes and before-start initialization for more predictable call behavior.
Pathway editor refactor
- Reworked pathway editor and navigation UI, including tabbed flows and a collapsible sidebar.
Preview and connection fixes
- Fixed duplicate voice call connections, session ID edge cases, and preview-call stability issues.
Speech and SIP expansion
- Expanded speech configuration coverage and improved multilingual handling for phone scenarios.
- Enhanced SIP trunking and session controls with stronger retry, validation, and routing behavior.
Operations visibility updates
- Improved session history and phone preview UX with timeline-oriented visibility for operations teams.
Session reliability fixes
- Fixed session serialization errors, empty knowledge-base failures, and SIP timeout interruption issues.
Core telephony foundations
- Delivered core end-call, end-session, and transfer capabilities for phone-agent workflows.
- Added call log services and recording support to improve QA and support-team traceability.
Core product UI refactor
- Refactored core operation screens and shared UI components for better day-to-day usability.
Core stability fixes
- Fixed duplicate session creation, first-message latency, and preview/transcription interaction issues.